If the products received are broken, we offered one to one exchange without any additional cost and refund it the products doesn't meet your expectations.
Return & Refund Process :
Frequently Asked Questions :
1. When I can start claim
You may start claim once received the item, but must within 3 days.
2. When the claim will be received?
For exchange product, it may take up to 7 working days, while for refund, it may take up to 3 working days
3. What should I do to claim?
Just contact our person in charge thru whatsapp 010-3000323, our email at [email protected] and state your issues
4. In what condition I can make claim?
You may claim if the item received is broken, missing, or different from your order
5. Who will bear the return cost charge?
We will bear the cost.
6. What courier service do you use?
We use courier service form Pos Laju.
7. Can I make the claim after 3 days received the product?
We are very sorry to accept any claim after the time given. We considered everything is OK after 3 days.
You are welcome to contact our representative as below if got any inquiries
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